Returns And Refunds

At DJW Trend Furniture-Home Goods, we want to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we have a straightforward Returns and Refunds Policy in place to make the process as smooth as possible.

1. Returns:

We accept returns within 30 days of the date of purchase. To be eligible for a return, your item must be in its original condition, unused, and in the original packaging.

2. Refunds:

Upon receiving your returned item and inspecting it, we will process your refund. The refund will be issued to your original payment method. Please allow 5-7 business days for the refund to appear in your account, as processing times may vary.

3. Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to an error on our part, such as shipping the wrong item or a defective product. In such cases, we will provide a prepaid return shipping label.

4. Exchanges:

If you received a damaged or defective item, we will replace it at no extra cost. Please contact our customer support team to initiate the exchange process.

5. Return Procedure:

To initiate a return, please follow these steps:

Contact our customer support team at djwtrendfurniture.homegoods@gmail.com.
Provide your order number and a detailed reason for the return.
You will receive instructions on how to return the item, including the return address.
6. Non-Returnable Items:

Certain items may not be eligible for returns due to hygiene and safety reasons. These include [list any specific items that cannot be returned].

7. Custom and Sale Items:

Custom-made or sale items may have specific return conditions, and these will be clearly indicated on the product page.

8. Return Condition:

Returned items should be in their original condition, including all tags and packaging. If an item is returned in a condition that does not meet these criteria, we reserve the right to reject the return.

9. Contact Us:

If you have any questions or concerns regarding our Returns and Refunds Policy, please do not hesitate to contact our customer support team at djwtrendfurniture.homegoods@gmail.com.