Shipping Policy
At DJW Trend Furniture-Home Goods, we are committed to ensuring that your shopping experience is as smooth and convenient as possible. This includes providing clear information about our shipping policies:
1. Shipping Methods:
We offer several shipping options to cater to your specific needs. These may include standard ground shipping, express shipping. The available methods will be displayed during the checkout process.
2. Shipping Destinations:
We currently offer shipping to addresses within United States and Canada and other regions. Please note that some products may have restrictions on where they can be shipped, and this will be clearly indicated on the product page.
3. Order Processing Time:
Orders are typically processed within 2-3 business days from the date of purchase. During peak seasons or for custom-made items, processing times may vary, and we will communicate any delays promptly.
4. Shipping Time:
Shipping time will depend on the shipping method selected and the destination of your order. You will be provided with an estimated delivery time during the checkout process. Please note that this is an estimate and not a guarantee, as unforeseen circumstances may affect delivery times.
5. Shipping Fees:
Shipping fees will vary based on the shipping method, destination, and order total. The exact shipping cost will be calculated and displayed during the checkout process for your review before finalizing your order.
6. Tracking Your Order:
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to monitor the progress of your delivery.
7. Order Changes and Cancellations:
If you need to make changes to your order or cancel it, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not already been processed for shipping.
8. Undeliverable Packages:
If a package is returned to us as undeliverable due to an incorrect address provided by the customer or other reasons, we will attempt to contact you to arrange reshipment. Additional shipping fees may apply.
9. Returns and Refunds:
Please refer to our Returns and Refunds Policy for information on returning items that you're not satisfied with.
By shopping with us, you agree to the terms and conditions outlined in this Shipping Policy.
If you have any questions or require further assistance regarding shipping, please don't hesitate to contact our customer support team at Returns and Refunds Policy
At DJW Trend Furniture-Home Goods, we want to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we have a straightforward Returns and Refunds Policy in place to make the process as smooth as possible.
1. Returns:
We accept returns within 30 days of the date of purchase. To be eligible for a return, your item must be in its original condition, unused, and in the original packaging.
2. Refunds:
Upon receiving your returned item and inspecting it, we will process your refund. The refund will be issued to your original payment method. Please allow 5-7 business days for the refund to appear in your account, as processing times may vary.
3. Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to an error on our part, such as shipping the wrong item or a defective product. In such cases, we will provide a prepaid return shipping label.
4. Exchanges:
If you received a damaged or defective item, we will replace it at no extra cost. Please contact our customer support team to initiate the exchange process.
5. Return Procedure:
To initiate a return, please follow these steps:
Contact our customer support team at djwtrendfurniture.homegoods@gmail.com.
Provide your order number and a detailed reason for the return.
You will receive instructions on how to return the item, including the return address.
6. Non-Returnable Items:
Certain items may not be eligible for returns due to hygiene and safety reasons. These include [list any specific items that cannot be returned].
7. Custom and Sale Items:
Custom-made or sale items may have specific return conditions, and these will be clearly indicated on the product page.
8. Return Condition:
Returned items should be in their original condition, including all tags and packaging. If an item is returned in a condition that does not meet these criteria, we reserve the right to reject the return.
9. Contact Us:
If you have any questions or concerns regarding our Returns and Refunds Policy, please do not hesitate to contact our customer support team at djwtrendfurniture.homegoods@gmail.com.
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1. Shipping Methods:
We offer several shipping options to cater to your specific needs. These may include standard ground shipping, express shipping. The available methods will be displayed during the checkout process.
2. Shipping Destinations:
We currently offer shipping to addresses within United States and Canada and other regions. Please note that some products may have restrictions on where they can be shipped, and this will be clearly indicated on the product page.
3. Order Processing Time:
Orders are typically processed within 2-3 business days from the date of purchase. During peak seasons or for custom-made items, processing times may vary, and we will communicate any delays promptly.
4. Shipping Time:
Shipping time will depend on the shipping method selected and the destination of your order. You will be provided with an estimated delivery time during the checkout process. Please note that this is an estimate and not a guarantee, as unforeseen circumstances may affect delivery times.
5. Shipping Fees:
Shipping fees will vary based on the shipping method, destination, and order total. The exact shipping cost will be calculated and displayed during the checkout process for your review before finalizing your order.
6. Tracking Your Order:
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to monitor the progress of your delivery.
7. Order Changes and Cancellations:
If you need to make changes to your order or cancel it, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not already been processed for shipping.
8. Undeliverable Packages:
If a package is returned to us as undeliverable due to an incorrect address provided by the customer or other reasons, we will attempt to contact you to arrange reshipment. Additional shipping fees may apply.
9. Returns and Refunds:
Please refer to our Returns and Refunds Policy for information on returning items that you're not satisfied with.
By shopping with us, you agree to the terms and conditions outlined in this Shipping Policy.
If you have any questions or require further assistance regarding shipping, please don't hesitate to contact our customer support team at Returns and Refunds Policy
At DJW Trend Furniture-Home Goods, we want to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we have a straightforward Returns and Refunds Policy in place to make the process as smooth as possible.
1. Returns:
We accept returns within 30 days of the date of purchase. To be eligible for a return, your item must be in its original condition, unused, and in the original packaging.
2. Refunds:
Upon receiving your returned item and inspecting it, we will process your refund. The refund will be issued to your original payment method. Please allow 5-7 business days for the refund to appear in your account, as processing times may vary.
3. Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to an error on our part, such as shipping the wrong item or a defective product. In such cases, we will provide a prepaid return shipping label.
4. Exchanges:
If you received a damaged or defective item, we will replace it at no extra cost. Please contact our customer support team to initiate the exchange process.
5. Return Procedure:
To initiate a return, please follow these steps:
Contact our customer support team at djwtrendfurniture.homegoods@gmail.com.
Provide your order number and a detailed reason for the return.
You will receive instructions on how to return the item, including the return address.
6. Non-Returnable Items:
Certain items may not be eligible for returns due to hygiene and safety reasons. These include [list any specific items that cannot be returned].
7. Custom and Sale Items:
Custom-made or sale items may have specific return conditions, and these will be clearly indicated on the product page.
8. Return Condition:
Returned items should be in their original condition, including all tags and packaging. If an item is returned in a condition that does not meet these criteria, we reserve the right to reject the return.
9. Contact Us:
If you have any questions or concerns regarding our Returns and Refunds Policy, please do not hesitate to contact our customer support team at djwtrendfurniture.homegoods@gmail.com.
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